Documentation

Refunds

Reasons for refunds

I’m happy to give refunds, and I won’t give you a hard time about it. However, most issues that cause people to want refunds are relatively common and easy to solve. If you don’t want my help solving the problem you’re experiencing, check out the “How to get a refund” section below for instructions for your particular purchase.

GuideGuide won’t install

Installation problems are very common due to how confusing Adobe extension installation is. You’re not alone! Be sure to checkout the installation guides for instructions and troubleshooting tips, or contact me for help.

GuideGuide has a bug or doesn’t work how I expected

Please report the bug and help me reproduce it. You’ll help make GuideGuide better for everyone and get things working as expected.

GuideGuide doesn’t support my version

If you have CC 2015 and got an error in the Extension Manager, be sure to check out the installation guide. Adobe no longer supports the Extension Manager

If you bought GuideGuide to use with the earlier Adobe Creative Suite, those versions are not supported by GuideGuide. You can find free downloads of the old versions of GuideGuide on the previous versions page.

While I think you’ll find even the old versions of GuideGuide are worth the price, I’m happy to give you a refund. Check out the “How to get a refund” section below for instructions for your particular purchase.

How to get a refund

How you get a refund depends on the store you purchased GuideGuide through. If you are choosing to get a refund and don’t want my help to troubleshoot, please let me know in your message.

From me (through Gumroad)

Please contact me to request your refund and include the email address you used to purchase GuideGuide. I will process the refund as soon as I see the message.

Creative market

Please contact me to request your refund and include the email address that is associated with your Creative Market. I have to contact Creative Market to request the refund, so it usually take about 1 business day for a response. They will send you an email when they have processed the refund.

Adobe Add-ons

Adobe requires customers to contact them directly for refunds.

MightyDeals

MightyDeals requires customers to contact them directly for refunds.


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