Recover your license
GuideGuide has been sold in many places and formats over the years. To recover your copy or information about your license, you first need to identify if your version of GuideGuide was a “full version” or one that requires a license key.
Recover your license key
If you've forgotten your license key, you can recover it via the FastSpring order management site . FastSpring is my payment provider.
- The form linked above will send you an email with a link to access your order.
- Once you have access, switch to the Orders tab.
- Your first order (bottom of the list) will have your license key listed.
The site is admitedly hard to figure out. If you have trouble, you can always contact support.
Recover a GuideGuide 4 purchase
If you made a one-time-purchase of GuideGuide prior to May 2018, you had a copy of GuideGuide 4, which was a “full version” download. If you don't remember having a license key and you’ve had GuideGuide for a long time, this is probably what you’ve been using.
You are still entiled to the files you purchased. To recover your GuideGuide files, please contact support.