Support

Need help?

Most GuideGuide issues are common and easy to fix. Here are a few of the most common issues.

  • GuideGuide isn’t in my Gumroad account

    Check your email for a message titled “You got GuideGuide!” It includes links to download GuideGuide and connect it with your account.

    If you can’t find the email, send me an email with the email address you used to buy GuideGuide so I can resend your receipt.

  • I have a problem with Adobe Add-ons

    I no longer support the Adobe Add-ons version of GuideGuide. If you purchased through Adobe Add-ons, please send proof of your purchase to [email protected]. I will send you a link to download GuideGuide through my Gumroad store for free.

  • I would like a refund

    I’m happy to give refunds when appropriate, and I won’t give you a hard time about it. Check out this guide for information about getting a refund.

Didn’t find the answer you were looking for?

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@guideguide

Twitter is great for quick questions. If you need help with a problem, please use the form on this page.