Support

Most GuideGuide issues are common and easy to fix. Here are a few of the most frequent issues.

I have GuideGuide 4. Can I upgrade to GuideGuide 5 for free?

Anyone that purchased GuideGuide is elligible for three free months of a new GuideGuide license. I’ve already notified all Gumroad customers with their discount code.

If you believe you qualify for the discount but did not recieve a code, please contact me using the form below.

Didn’t find the answer you were looking for?

What do you need help with?

Don’t fill this out if you're human:

Which OS?

Which app?

Which GuideGuide version?

What is your first name?

What email address should I use to contact you?

Please describe the issue

Do you have a screenshot?

Choose file...

The most helpful screenshots include your document, GuideGuide with the form filled out, and your layers palette

Please install the latest version of GuideGuide to rule out any bugs that have already been fixed in old versions.

Download the latest version

Don’t fill this out if you're human:

If you bought an old version of GuideGuide (before v5) and you have lost your files, I'm happy to help you track down your purchase. The help I can provide depends on the store where you bought it from. If you are trying to find your GuideGuide 5 license, please visit the license managment page.

Where did you buy GuideGuide?

What is your first name?

What email address should I use to contact you?

Did you use this email to buy GuideGuide?

What email did you use?

If you are not sure which email you used, you may add multiple for me to check.

I will use the information provided to verify your purchase and send you your receipt, with a link to download your files.

Creative Market does not allow me to look up and verify your purcahse. You may log into your account to check your purchase, or contact their customer support.

Made by Source has closed their store for third-party extensions. I will honor purchases made through their store and will give you the latest version of GuideGuide 4.

Please provide proof of your purchase

Choose file...

A screenshot of your Source receipt for GuideGuide is best.

Adobe does not allow me to look up and verify your purchase. You may log into your account to check your purchase, or contact their customer support.

What can I help you with?

Don’t fill this out if you're human:

The education discount is one free year of GuideGuide, which may be extended for the duration of your education or employment. Once approved, you will receive a discount code to use when you sign up for GuideGuide. At the end of the discount period you may request to extend it by providing updated verification that you are still a student or teacher.

What is your first name?

What email address should I use to contact you?

Are you a student or teacher?

Do you need a discount code or a credit to an existing subscription?

What email address is connected to your subscription?

Do you need discounts for your students?

By reserving discounts, you can ensure students are able to sign up on the first day of class.

How many do you need?

Please provide verification that you qualify

Choose file...

A school ID or syllabus works best, and must include a current date

Additional info

Don’t fill this out if you're human:

What is your first name?

What email address should I use to contact you?

What can I help you with?