Most GuideGuide issues are common and easy to fix. Here are a few of the most common issues.
It does! You probably just have an old version. If you’ve purchased GuideGuide you will need to download the latest files.
Check your email for a message titled “You got GuideGuide!” It includes links to download GuideGuide and connect it with your account.
If you can’t find the email, send me an email with the email address you used to buy GuideGuide so I can resend your receipt.
GuideGuide is safe! You are one of the people that downloaded GuideGuide during a brief window where I had published unsigned installers, which made some anti-virus software think GuideGuide was a problem. The installers are now signed and should not cause this issue. Please re-download GuideGuide and try installing again.
I no longer support the Adobe Add-ons version of GuideGuide. If you purchased through Adobe Add-ons, please send proof of your purchase to [email protected]. I will send you a link to download GuideGuide through my Gumroad store for free.
I’m happy to give refunds when appropriate, and I won’t give you a hard time about it. Check out this guide for information about getting a refund.
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